If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:

If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:

If you are playing audio on two or more wireless or Internet-connected Bose speakers but the audio you hear from those speakers does not play in unison, try the following:

If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:

If the video on the TV or device you are watching does not match up with the corresponding audio you are hearing from your product, try the following

If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:

If your product seems to be set up properly but does not produce sound, try the following:

If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:

Gapless playback is intended to provide a seamless listening experience when there is transition between songs. In certain situations, a gap or brief moment of no audio may occur between tracks. Review the information below to determine whether gapless playback is supported for your listening experience.

If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:

If you have more than one system and sound cuts in and out or sounds choppy when you play the same content on two or more systems, try the following:

If the volume level heard from your product is faint or quieter than normal, try the following: