By continuing to use this site, you accept our use of cookies and other online technology to send you targeted advertisements, for social media, for data analytics and to better understand your use of our website. Click here for more information on the types of cookies we use and how to change your cookie settings.

 
VALENTINE'S DAY SALE: Save up to 30% on selected products. SHOP.

QUICK LINKS

Bose QuietComfort Earbuds Bose Noise Cancelling Headphones 700 Bose QuietComfort® 45 headphones Bose Smart Soundbar 900 Bose Sport Earbuds

Suggestions

Top results

Related content

Cancel
Shop Bose icon Shop Bose
Login Create Account
Stores Cart
Shop Bose
Login Create Account
Stores

Speaker will not turn on when connected to AC power

Applies to:

Please try the following to resolve this issue:

Make sure your speaker is connected to a working AC (mains) outlet

Make sure you are using the Bose® power supply that was delivered with your speaker, or a Bose® accessory charger

If you are using a surge protector, try plugging directly into a working wall outlet

Visit http://btu.bose.com/ to see if your product has the latest firmware

If the above steps are not successful, you can also try temporarily putting the speaker into "Ship mode", which will reboot the internal processer. To put the speaker into Ship mode, follow these steps:

Connect the speaker to power

Press and hold the Multi-function button for 10 seconds

While continuing to hold the Multi-function button, unplug the speaker from power

Release the Multi-function button

The product is now in Ship mode. This is essentially a fully "off" state and it will have no power or functionality. To take the product out of Ship mode and wake it up, just connect it to power. We recommend you allow it to charge for at least one hour.

Note: Putting the system into Ship mode reboots the processor, but does not erase any settings, such as language selection or paired Bluetooth devices.