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Product doesn't work after update
If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try the alternate reset
Press and hold the Power, Volume -, Volume +, and Bluetooth® buttons for 10 seconds until you hear a tone, and then try running the update again.
Disconnect and reconnect the charging cable at both ends.
Unplug both ends of the USB cable then reconnect both ends to ensure they are firmly connected to the speaker and the USB power source.
Try installing the update again.
If an update does not complete successfully, try installing the update again. For info, see Updating the software or firmware of your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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