Auto-Off power feature does not work

In firmware version 1.0.9 we resolved an issue where non-Bluetooth versions of the down cable would not turn off when auto-off was enabled.
To update your headset, visit btu.bose.com on a computer, and follow the instructions.

For more information, see Updating the software or firmware of your product.

In the battery compartment on your headset control module, there is a switch to turn on or off the automatic power off feature of your headset. Check that this switch is set appropriately. For more info, see Setting operation switches in your headset control module.

Non-TSO equipment, worn jacks/loose connections, or incorrectly wired jacks (i.e. reversed stereo or mic / ground wires) in the aircraft can cause issues. If available, try connecting the headset to another jack in the aircraft or to jacks in a separate aircraft. If the headset works fine when connected elsewhere, the panel jack or wiring to the jack is the issue.

With Auto-Off enabled, the headset will turn off within 3 to 9 minutes after being disconnected from the aircraft. (Note: If disconnected from the aircraft but connected via Bluetooth® to a phone call, the headset will turn off 3 minutes after the phone call is ended.) If the headset does not turn off after 9 minutes while disconnected from the aircraft, there is an issue with the headset; however, if the headset does turn off, there is an issue at the panel connection.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service