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Difficulty using Party or Stereo modes
If you have trouble using Party Mode (playing two speakers in unison) or Stereo Mode (playing two speakers as a left/right stereo pair), try the following:
Party and Stereo modes work with the following Bose app-compatible speakers:
- SoundLink Flex Portable Speaker Gen 2
- SoundLink Max Portable Speaker
Ensure both Bose-app-compatible speakers are powered on and have the Speaker Link shortcut enabled.
Bose-app-compatible Bluetooth speakers can only link together by enabling the Speaker Link shortcut on both speakers. For more information, see Using the Shortcut Button and Speaker Linking.
Check for and install any available product updates.
Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
Check for and install any available product updates.
On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.
If using two of the same speakers, name them differently in the Bose app.
When connecting two same-model speakers, give them different names to help distinguish between the two. For more info, see Renaming a product.
Try moving the products further apart
If you're experiencing audio delays when linking your speakers, adjusting the distance between them can help improve interference and synchronization. Keep them within Bluetooth range, which is about 33 feet (10 meters). However, this range can be reduced by walls, metal objects, doors, or other Bluetooth devices in the area.
On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.
In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with "LE-" in the name). Select each entry for your product and remove it by selecting Forget, Unpair, Delete or something similar. After, try connecting again. For more information, see Connecting a Bluetooth device.
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
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