Low audio from product

When using the audio cable with this product, the volume defaults to a low level. To resolve this, press the Volume + button on the headphones to increase the volume.
Note: If the headphones are powered off or the battery is depleted, the headphone's volume control is disabled. Use the connected device's volume instead.

 

If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.

If the plug or any part of the cable for your headphones is damaged, you can replace the cable.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service