Back to article
3348
Difficulty connecting the surround speakers wirelessly
If you are unable to connect the wireless surround speakers to your system, try the following:
Be sure the system is able to turn on.
Try turning on the system using its remote control. If system fails to power on, see Product will not turn on.
Be sure the L and R switches are set properly on the wireless receivers.
On each receiver, be sure the L/R (left/right) switch is set appropriately. One receiver must be set to Left and the other to Right; the receivers will not work if they are set the same. Toggle the switch of the receiver to be sure it is fully set to the L or R position.
Check the color of the status LED located on the front of each rear speaker receiver.
If the LED is solid white, it is connected properly. If the LED shows another status, see Understanding LED indicator status lights and information for more info.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Move wireless devices further away from the soundbar and surround speaker receivers.
To prevent wireless signals from over-powering devices next to it, be sure to keep other wireless devices at least two feet away from the soundbar and the surround speaker receivers.
Disable any "channel bonding" or "40MHz mode" on the wireless router.
The "channel bonding" mode available on 802.11n wireless routers allows for the use of more bandwidth than Bose system is able to filter out. Turning off this mode or selecting the 20Mhz mode will allow the system to work around the Wi-Fi channel in use by the router.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Was this article helpful?
Thank you for your feedback!