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Alarm is not working
You product has an alarm that can be set to sound an alert at a specified time. If you have difficulty getting your alarm to go off at the time you set, try the following:
Be sure your Sleepbuds remain connected to the Sleep app until the alarm sounds.
The Bose Sleep app tells your Sleepbuds when to sound any alarms that you set in the app. Keep Bluetooth® turned on on your mobile device so your Sleepbuds remain connected. Also, be sure not to force close the Sleep app, which will disconnect it from your Sleepbuds. As long as the app is running in the background on your device, it will continue communicating with your Sleepbuds. If the app disconnects, sound will continue playing in your Sleepbuds but alarms will not sound.
Check that both Sleepbuds are sufficiently charged.
In the Sleep app, check the remaining battery level of your Sleepbuds. If one or both are not sufficiently charged, place them in the charging case until the battery level increases. For a full night's sleep, it is best to fully charge your Sleepbuds to ensure they will play all night and alarms will sound, if set.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Delete the alarm and then re-add it.
In the Bose app, delete the alarm and then re-add the alarm. For more info, see Setting an Alarm.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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