Start the party early. Discover our bestselling products. SHOP.
Stores Cart
NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Updating the software or firmware of your product

Software and firmware updates improve product features and stability. Install any available updates to keep your product working at its best.

Update your product.

Before you begin:

  • If the battery is attached to your product, it needs to have a charge of 30% or more. Once charged to 30%, your product can be updated on battery power or wall power. Wall power is recommended

Installing the update:

  1. On a computer, go to btu.bose.com to open the Bose updater
    Tip: If you have difficulty with the updater, see Compatibility info for the Bose online product updater.
  2. Review the Bose Updater terms of use, then click Accept and Continue to get started
  3. Click Download to download the updater
  4. If prompted, choose Run; otherwise, download the file, open it and install the updater
  5. Connect a USB cable from the computer to the SERVICE jack on your product
  6. Click Apply Changes. (Note: If no update is available, the updater shows your product is up to date)
  7. Once updated, disconnect your product from the computer

Get help if the update won't install.

If you have trouble installing the update for your product, see Software or firmware update will not install.

Check the firmware version of your product.

For instructions, see Checking the software or firmware version. To determine if it is the latest version or if a newer version is available, refer to Software and firmware versions.
Was this article helpful?
Submit
Thank you for your feedback!