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Product will not turn on
If your product appears to be receiving power but won't power on as expected:
Check for and install any available product updates.
Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
Check if your product powers on while connected to a power outlet.
If your product power on when connected to a power outlet but does not power on when disconnected from an outlet and using only battery power, see Product does not power on with battery power.
Avoid holding the Power button while powering on or off your product.
To turn on or off your product, quickly press and release the Power button. Holding the Power button, even just briefly, checks the battery charge level, which wil not power on or off your product.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Check if the connected power outlet is working.
When connected to power, your product plays a tone. If you plug in but don't hear a tone, try plugging in another device (i.e. a lamp) to the same power outlet to confirm the outlet works.
Check that the USB charger meets the power requirement of your product.
On the USB charger, there should be small text that includes the amp (A) or milliamp (mA) rating of the charger. This rating can vary among chargers. A higher rating (i.e. 1.5 A / 1500 mA) will charge your product more quickly while a lower rating (i.e. 0.5 A / 500 mA) will charge your product more slowly—or might not charge it at all. Try another charger that meets the power requirements found in your product specs.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
Try a different charger.
Charge times can vary based on the charger. Chargers with a higher current rating generally charge products faster than those with a lower rating. Chargers typically list a current rating on the label in amps (A) or milliamps (mA). A current rating of 1 A / 1000 mA or higher is recommended.
Check if a tone is heard from you product when power is connected.
Disconnect the power connection from your product for a few seconds, then reconnect it. Within a few seconds of connecting power, a tone should play from your product. If a tone is heard but your product won't power on, the issue might be with the connections or controls; if a tone is not heard, the product might not be receiving power or producing sound.
If you're using the charging cradle:
Try the following:
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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