Back to article
3328
No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
Check the volume level of the Bose system.
Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.
Turn up the volume of the connected device.
Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.
Reboot the Bluetooth® device.
Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.
Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.
Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.
Update your system software.
Product updates keep your system working at its best. For more info, see Updating the software or firmware of your product.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Determine if the issue occurs with another Bluetooth® device.
The source device currently paired to your product may be causing the issue. Try pairing a different Bluetooth source to see if the issue is isolated to that device.
Clear your product's memory of previously paired Bluetooth® devices, then reconnect.
Your product remembers the last several devices it connected to so it can quickly reconnect to them. In case of an issue with the device memory, clear its Bluetooth pairing list, then reconnect your device. For more information, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Was this article helpful?
Thank you for your feedback!