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No audio from product
If your product seems to be set up properly but does not produce sound, try the following:
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Check the volume level of the Bose system.
Be sure the system volume is not turned down. Using the volume control, gradually increase the volume level.
Be sure nothing is connected to the headphone jack.
The speakers are automatically muted when headphones (or any cable with an 1/8-inch stereo plug) are connected to the system.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Your speakers may need service.
If the steps provided do not resolve your issue, your speakers may need service. Follow the link for more information on how to service your speakers. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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