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Battery will not charge
If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:
Remove the Sleepbuds from the charging case for a few seconds, then try again.
Take both Sleepbuds out of the charging case, then wait about 10 seconds and put them back in the case. Be sure they magnetically snap onto the charging connections, then check if the charging lights respond as expected. For more info, see Understanding LED indicator status lights and information.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
Try a different charger.
Charge times can vary based on the charger. Chargers with a higher current rating generally charge products faster than those with a lower rating. Chargers typically list a current rating on the label in amps (A) or milliamps (mA). A current rating of 1 A / 1000 mA or higher is recommended.
What is not charging?
Sleepbuds
Charging case
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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