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Battery will not charge
If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:
Check for and install any available product updates.
Regardless of the issue you are experiencing with your product, try updating it. Visit btu.Bose.com and follow the instructions to ensure your product has the latest features and enhancements.
Disconnect and reconnect the charging cable at both ends.
Unplug both ends of the USB cable then reconnect both ends to ensure they are firmly connected to the speaker and the USB power source.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
Check if the connected power outlet is working.
When connected to power, your product plays a tone. If you plug in but don't hear a tone, try plugging in another device (i.e. a lamp) to the same power outlet to confirm the outlet works.
Try a different charger.
Charge times can vary based on the charger. Chargers with a higher current rating generally charge products faster than those with a lower rating. Chargers typically list a current rating on the label in amps (A) or milliamps (mA). A current rating of 1 A / 1000 mA or higher is recommended.
Check that the USB charger meets the power requirement of your product.
On the USB charger, there should be small text that includes the amp (A) or milliamp (mA) rating of the charger. This rating can vary among chargers. A higher rating (i.e. 1.5 A / 1500 mA) will charge your product more quickly while a lower rating (i.e. 0.5 A / 500 mA) will charge your product more slowly—or might not charge it at all. Try another charger that meets the power requirements found in your product specs.
If you're using the charging cradle:
Try the following:
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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