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Intermittent audio from product
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Plug in a different audio source.
Connected a different audio source to determine if the issue is related to the source: If audio is being sent to your system from a a microphone, try a different microphone; if an instrument is connected, try a different instrument.
Reset your system
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.
Replace the input cables.
Try different input cables using the same source and same channel. If this solves the problem, the original cables may be defective.
See if the power light is staying on consistently.
Check that the power light on the power stand is not turning on and off. If a ToneMatch mixer is connected, check that its lights are not turning on and off either. If the light is intermittently turning on and off, see Product turns on or off by itself.
Check if the system LEDs flash on and off.
The issue could actually be intermittent power. On the system, check the power and status LEDs. If they flash on and off, see Product turns on or off by itself.
Check the condition of the L1 connectors, and the L1 connection in the power stand.
If any of the connections are bent or damaged, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service