Back to article
3328
Intermittent audio from product
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
Be sure the wire that attaches the speaker to the hearing aid body is securely connected.
The speaker and attached wire can unplug from the hearing aid body. Firmly press gray plastic tip on the wire into the hearing aid body to ensure they are securely connected.
Try repositioning the hearing aid in your ear.
If the issue improves when you reposition the hearing aid, the hearing aid speaker might have been obstructed by earwax or improper fit. For more info, see Cleaning and maintaining your hearing aids and Wearing and adjusting your product.
Check that the eartips and wax guards on both hearing aids are free of debris.
If earwax or debris has built up on the ear tips or wax guards, sound quality can be affected. Use the cleaning brush for your product or a soft, lint-free cloth to clean the ear tips and wax guards. When necessary, both can be replaced. For more info, see Changing ear tips and Replacing the wax guards.
Try swapping the left and right hearing aid cables to determine if the issue is the cable.
Disconnect the hearing aid cable from the right hearing aid and connect it to the left hearing aid instead. Do the same with the other cable. If you swap cables and the issue follows the cable to the other hearing aid, the issue is with the cable. However, if you swap cables and the issue stays with the same hearing aid, the issue is with the hearing aid. For more info, see Replacing the hearing aid cable.
After testing this, be sure to reconnect the left and right cables to the corresponding hearing aids.
After testing this, be sure to reconnect the left and right cables to the corresponding hearing aids.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service