Remote is intermittent or does not control your Bose product

New remotes are typically wrapped in plastic. This wrapper could reduce the range of your remote, which might be more noticeable as the batteries weaken or if the wrapper is not clean.

If the remote sensor on your product is in a very bright area (i.e. in excessive sunlight or lighting, nearby a bright TV or laptop screen, etc.), the light interference could affect the ability of your product to detect the IR light commands from your remote control. If there is excessive light on your product, try reducing it.

If the remote sensor on your product is fully or partially covered, it might not detect the commands from your remote control. If anything is blocking the front of your product, move it and check if the issue is resolved.

In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage. (Note: Battery testers are not always reliable since they might detect power but not indicate if there is adequate power for the remote.)

The range of the remote is 20 feet

If some buttons on the remote work and some do not work, see Certain remote control buttons do not work.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Note: This process will erase all programming from the remote, including device codes and simultaneous system/device on/off control.

1. On the remote control, press and hold a source button (i.e., TV or CBL-SAT) until all six source buttons glow, then release. The button that was held remains glowing
2. On the number keypad, enter 981. The source buttons flash to confirm 
3. Reprogram the remote. For more info, see Programming your remote.

Our eyes cannot detect the IR (infrared) light produced by your remote but many digital cameras can. Look at the top edge of the remote through a digital camera (i.e. a smartphone camera), then press a button on the remote. If you do not see a flash through the camera viewfinder when a button is pressed, the remote is not sending any signal*. If you do see a flash but the remote is not working, try the other troubleshooting suggestions to help determine if the issue is the remote or something else.

*Some smartphones have IR filters on the front and/or rear cameras, which prevents them from seeing this flash. So, if you don't see a flash, try both the front and rear camera, a different camera if available, and any other troubleshooting suggestions.

Only the approved Bose power supply (model DT20V-1.8C-DC) should be connected to your soundbar. If you don't have this power supply, contact Bose.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service