Unable to select or control Bose product as an AirPlay speaker

Some AirPlay devices can receive phone calls. When a call is active, AirPlay controls are not available on the device. Wait until the phone call ends, then try again.

The device you are using to initiate audio might be having trouble communicating on the network. Turn its Wi-Fi setting off and then on again to reestablish a network connection.

If using iTunes, close and reopen the application.
If using an iOS device, double-press the Home button, swipe up on your audio app to close it, then wait 10 seconds before re-opening the app and trying again.

Try playing a preset or music service, or try controlling your speaker from the Bose app. If you cannot, the speaker is offline and needs to be reconnected to the network.

The AirPlay device and the Bose system must be on the same network to use AirPlay. For example, if the device is on the guest network and the system is on the main network, AirPlay will not work. Find the connected network name in the Wi-Fi settings of the AirPlay device, then determine if your Bose product is connected to the same network by Accessing the System Information Screen. If the two devices are on different networks, change the network of the AirPlay device to match that of the Bose system

Eletronics might need to be reset from time to time, much like rebooting a computer. Shut down the device, then turn it back on and try again.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)

For more information, see Recommended router settings for use with Bose Wi-Fi products.