Save up to 30% on early Black Friday Deals. SHOP.
Stores Cart

SoundLink® Mini Bluetooth® speaker II

Sold from 2015 – 2019

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Bluetooth speaker battery will not charge

If your product is plugged in to charge but the battery level does not increase or your product does not indicate that the battery is charging:

Clear any error states

Your Bluetooth speaker may report an error if the battery reaches a deeply discharged state or experiences an error related to the charging source. This error can only be cleared connecting the product to a computer, logging into btu.bose.com and completing the following steps. This will only clear any system errors. It will not update your products software. This can be successful even if your product shows no signs of power.
 
  1. Visit btu.bose.com and download the product updater if you have not already.
  2. Connect your product to the computer using a USB cable.
  3. On your computer keyboard, press "o", "p", "t", up arrow, down arrow. The following screen will appear:

  4. Follow the on screen instructions to clear any potential errors.

How are you charging the speaker?

Wall outlet

Bose charging cradle

Computer USB or other USB power source

Was this article helpful?
Submit
Thank you for your feedback!