No audio in one ear

If a case or protective sleeve is on your device, try removing it to determine if it is preventing the headphones plug from making a full connection.

Check if anything is blocking any openings on your headphones, ear tips or the mesh grilles under the ear tips (i.e. ear wax, dust or other debris). For more info, see Cleaning ear tips and mesh grilles.

If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

If the audio connector on your product is broken, frayed or damaged, it might not play audio as expected. If it is damaged, your product may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.

One of the four rings on the 1/8" (3.5 mm) plug on your product is for the microphone. Most devices without microphones have a 3-conductor jack. With some of these devices, inserting a 4-conductor plug can cause poor or partial audio, loss of voices in music or it can prevent the built-in device speakers from muting when headphones are connected. If these issues occur, consider purchasing a 4-to-3-conductor adapter.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service