Low or poor noise cancellation

To resume noise cancellation in both earcups, double-tap the earcup where Tap Control is currently active, or move the Acoustic Noise Cancelling (ANC) switch to another position.

Due to the angle of the earcups, proper left and right earcup placement is essential for the headset to fit around both ears. The headset's performance can be greatly reduced if the earcup fitment around the ears is poor. For more information, see Wearing and adjusting your product.

Check for blockages in the headphone mesh grille and headphone opening. Excessive debris can result in low audio, poor sound quality or missing audio channels.

Remove the batteries from you product, then insert new batteries. Check that the + and – markings on the batteries match the markings in the battery compartment. (Note: Rechargeable batteries are not recommended. Use alkaline batteries when possible.)

ANC can become intermittent or fail in an environment of increased air pressure. This can be experienced when flying with the windows down or the doors open on an aircraft.

The issue may be caused by the lack of a proper seal by the ear cushions around the ear. Also check to be sure the cushions are securely attached to the earcup. Replacing worn ear cushions will aid in comfort, the performance of the active noise reduction and battery life

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service