Cannot answer or end phone calls from Bose product

Call Related Functions
Action	Usage
Answer a call	Press and release
End a call	Press and release
Decline an incoming call	Press, hold for 2 seconds and release
Switch to an incoming or on-hold call and put the current call on hold	Press and release to switch to incoming call. Press and release again to switch back to the first call
Switch to an incoming or on-hold call and end the current call	Press, hold for 2 seconds and release
Use Voice Control	Press and hold the Answer/End button. See phone's User Guide for compatibility and usage information about this feature

 

Media Playback Functions
Action	Usage
Play or pause a song or video	Press and release
Skip to the next song or chapter	Press and release twice quickly
Fast-forward	Press and release twice quickly and hold the second press
Go to the previous song or chapter	Press and release three times quickly Note: Function not supported on all Android devices
Rewind	Press and release three times quickly and hold the third press Note: Function not supported on all Android devices

Note: The answer end button also houses the microphone and volume buttons.

Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.

Use a flashlight or other light source to check if any lint or debris has entered the headphone jack on the device, which can interfere with the connection.

On the connected device, disconnect the cable that connects your headset. Then, reconnect it to be sure it is fully connected and secure. (Tip: While connected, if you rotate the plug in the jack and hear crackling or intermittent sound, there might be debris or an issue with a contact inside the jack.)

A case or sleeve may prevent the audio cable from seating properly into the headphone jack. If using a case, remove it and try again.

If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.

If the plug or any part of the cable for your headphones is damaged, you can replace the cable.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service