A reset can reboot your product or it can clear locally-stored product settings, such as paired device lists. Find out which option is available to reset your product.
Serial numbers contain important information about your product, including model number and DOM (Date of Manufacture). The serial number can be found on your product, product packaging or app (if applicable).
Your product has a Recovery mode, which can help in cases where it becomes unresponsive. This process should only be used to restore operation of a speaker or amplifier that has become inoperable during or immediately following an update. System settings may be lost during this process.
IMPORTANT: This process should not be used if the speaker was just restored to its factory default settings. Restoring the speaker to its factory settings removes any stored Wi-Fi network credentials which are needed for the Recovery mode to complete.
Entering Setup mode lets you connect a device to the Wi-Fi network broadcast by the Bose system. This is useful for system set up and diagnostics.
Software and firmware updates improve product features and stability. Install any available updates to keep your product working at its best.
Installing the latest product and/or app updates ensures you experience the latest features and stability enhancements. Find out how to check the version of your product.
Find out how to turn on or turn off ADAPTiQ audio calibration. ADAPTiQ optimizes the sound of your system for the acoustics of your room. The contents of your room (i.e. surfaces, furniture, rugs, etc.) impact how sound is heard in the room. The calibration process measures the properties of your room and adjusts the sound of your system accordingly. If you re-arrange your room or move your system to a different room, re-calibrate your system.
Products you have added in the Bose app can be unlinked from your account. This helps organize the app if you no longer own or use a particular product.
With Alexa, you can ask to play music, hear the news, check weather, control smart home devices, and more. Alexa lives in the cloud and is always getting smarter, adding new capabilities that are delivered to your product automatically. Using Alexa on your product is simple and we'll show you how.
An IP address is a set of numbers that a product uses to communicate on a network. This address can be useful for advanced setup or troubleshooting.
You can add music services to your Bose account for access to a variety of streaming content. (Note: Music services vary by region.)
Your system can sync the power commands for your Bose system and other devices you have programmed your remote to control. This is useful to more easily power on or off your equipment (i.e. cable box, TV or Blu-ray player) with fewer button presses.
Learn how to set up your product, connect components and enjoy the benefits of all its features.
Get help storing and changing presets using the app or using the buttons on your system.
Router configurations can restrict network traffic, which can cause network or app communication issues. If you experience network issues, try these settings for the best performance with your Bose product.
Part of the system setup is connecting the wireless surround speakers. See instructions here:
Add music services to your Bose account for access to a variety of streaming content. Music service availability varies by region.
In the Bose app, there is a sync option in your product settings. This is useful when playing audio from a video source—like a TV sports channel—to a group of Bose speakers. You can use the sync option to decide if the grouped speakers should play in sync to the picture on the TV or if they should play in sync will all other grouped speakers.
Syncing sound with the TV picture is recommended if people can see the TV while listening accompanying audio on grouped speakers. Syncing sound with all grouped speakers is recommended if the TV picture is not as important as having all grouped speakers playing in unison.
You can add music services to your Bose account for access to a variety of streaming content. Music service availability varies by region.
Your product listens for a wake word (i.e. "Alexa" for Amazon devices) so you can interact with your system by speaking. You can mute the system's microphone and stop it from listening for and responding to wake words. This is useful, for example, if you're are explaining the voice feature to someone and don't want the system responding during that time.
Entering Setup mode lets you connect a device to the Wi-Fi network broadcast by the Bose system. This is useful for system set up and diagnostics.
Your product remembers the last several Bluetooth devices it was connected to so that it can quickly and automatically reconnect to them. Removing this device memory forgets all remembered devices and allows you to start a new list of devices by connecting the ones you want remembered.
You can add music services to your Bose account for access to a variety of streaming content. Music service availability varies by region.
You can select or enter a different name for your product. This is helpful, for example, if you have multiple systems. You can give them the name of the room they are in to help differentiate between them in the app.
A bass module helps to enhance the low frequencies played from your system. Find out how to connect a bass module.
Setting up Google Assistant voice assistant allows you to easily control your Bose product by speaking to it. Find out how to link your Google and Bose accounts to start using Google Assistant. Or, if needed, find out how to delete Google Assistant from your Bose account.
Add music services to your Bose account for access to a variety of streaming content. Music service availability varies by region.
If you have an Apple iOS device, you can close your My Bose account from the Bose app (this option is not available for Android devices). Closing your account will delete your entire My Bose account. You will not be able to access any Bose services or applications where you sign in with that account. This includes the SoundTouch app, the Bose Connect app, and the Bose app for smart soundbars and speakers. You may also lose some features of your Bose products that require these services or applications.
Setting up the Amazon Alexa voice assistant allows you to easily control your Bose product by speaking to it. Find out how to link your Amazon and Bose accounts to start using Alexa. Or, if needed, find out how to delete Alexa from your Bose account.
Your system can display the type of digital audio it is receiving. This is useful to determine if you are receiving the best audio available from a connected device.
Get help mounting your speaker to a wall with the Bose Soundbar Wall Bracket accessory.
Connecting your product to a wireless network lets you access streaming music services, group multiple Bose products, control your product and settings from the Bose app and more. Find out how to connect your product to a network using the normal or alternate method and how to update the network name and password stored by your product.
Your product has an audio input to accomodate the connection of another device. Learn how to switch inputs on your product to hear the different sound sources you have connected.
If you have a Bose account, you can link compatible Bose headphones and smart speakers to your account. This lets you control products settings and features conveniently from your mobile device.
When the Sharing setting is turned on, anyone connected to the same network as the product will be able to add that product to their account, and control it with the Bose app. This is convenient for family and friends.
Important Note: When the Sharing setting is changed from on to off, anyone who previously added that product to their account (and still has access to the same network) will continue to be able to control it with the Bose app.
Find out how to log in or log out of an account using the Bose app.
If a music service in the My Bose account is no longer in use, it can be removed from the account (excluding TuneIn) to prevent the display of a service that may no longer have an active subscription.
Find out how to safely connect your product to a power source.
If you have two or more speakers, you can create groups of speakers. This is useful if you want multiple speakers to play the same sound together.
Auto-wake lets you turn on your product without a remote control. For example, your Bose product can power on automatically when you turn on your TV or cable box.
The free Bose app lets you set up your product, configure its settings, control streaming music, and more, all from your mobile device. Find out which Bose products work with the app and how to get it.
Your Bose ID gives you access to many of your Bose apps, and services such as Bose Smart products, SoundTouch products, Bose Hear products, and My Bose account access on Bose websites.
Find which network ports are used by Bose SoundTouch speakers as well as smart speakers that work with the Bose app. This info can be useful for an advanced setups, enterprise networks, or troubleshooting.
Your system can show the name of network it is connect to as well as the Wi-Fi signal strength it is receiving from that network.
Speaker placement can affect how your system sounds in the listening area. Get tips on positioning your speakers for the best sound quality.
In the Spotify app, you can use Spotify Connect to stream audio to a Bose speaker. This lets you use the Spotify app as normal while hearing your Spotify app selections on your Bose speaker.
Once Amazon Alexa (where available) is linked to your Bose account, the Voice4Video option will appear in the Settings menu of the Bose app. After completing the following steps, you can turn on and control your TV, cable or satellite box with your voice.
A computer remembers Bluetooth devices that were previously connected so it can quickly and easily reconnect to them. Removing this device memory forgets all currently stored devices and allows you to start a new list by connecting only the devices you want remembered.
Computers have their own volume control. Learn how to set the volume level of a computer for use with your Bose system.
Your product remembers the last several Bluetooth devices it was paired to so that it can quickly and automatically reconnect to them. This is useful if your product connects to a different device when you turn it on, or if you just want to switch to a different device.
Part of the system setup is connecting the wireless surround speakers. See instructions here:
Find out how to wirelessly pair your product to a Bluetooth device, like a smartphone or computer. This lets you control the sound you hear from your product.
A bass module helps to enhance the low frequencies played from your system. Find out how to connect a bass module.
Computers let you select where you want sound play from, like a Bluetooth® speaker, headphones, internal computer speakers, or another connected audio device. Find out how to select the audio output device you want to hear.
A computer can show a list of Bluetooth devices that were previously paired and stored to memory. This memory helps the computer quickly reconnect to remembered devices.
Connecting your computer to your wireless network lets you use the Bose computer app with your Bose Wi-Fi systems. For example, you can access music stored on your computer and control your systems from the Bose app.
After Chromecast built-in is activated on your Bose smart speaker, smart soundbar or amplifier; you can begin streaming music or podcasts via the following steps.
Learn how to a connect other audio sources to your system.
If you own more than one Bose Bluetooth speaker or headphones, find information about connecting them together.
You can connect headphones to your system for situations when low volume listening is needed. This can be useful, for example, to listen to audio at night without disturbing others in your home with the sound from your speakers.
Apple AirPlay technology lets you wirelessly play audio from an AirPlay device (i.e. an iPhone or compatible app) and hear it through an AirPlay-compatible speaker—like your Bose speaker. For AirPlay to work, be sure both the device and the speaker are connected to the same network.
Find out how to use the Bose app to wirelessly pair your product to a Bluetooth device, like a smartphone or computer. This lets you control the sound you hear from your product.
If you don't know the name of your network but you have a computer that is connected to that network, you can find the network name using the computer.
If you forgot or need to find the password for your Wi-Fi network, you can retrieve the password from a computer that is connected to that network as long as you have adminstrator access to the computer.
Here you can find the CEC options for your product.
CEC (Consumer Electronics Controls) is a way for communications and operations to occur between devices connected with HDMI cables.
This feature allows for one device to detect and control basic functions of another device, such as turning a device off, changing the selected input of a TV, and sending audio through the ARC (Audio Return Channel)
Find out what the LED indicator light on your product tells you about the status of your product.
This article outlines software and firmware release dates. It includes release features and bug fixes.
The Amazon Alexa assistant is available for integration with non-Amazon devices, like Bose smart speakers. However, some Alexa features that are supported with Amazon Alexa devices are unsupported with non-Amazon Alexa devices. Learn which features are unavailable when using Alexa with a Bose smart speaker.
Google Assistant is available for integration with non-Google devices, like Bose products. Some Google Assistant features that are supported with Google devices are unsupported with non-Google devices. Learn which Google Assistant features are unavailable with your Bose Google Assistant-enabled products.
Find out how TrueSpace technology improves the listening experience of your Bose product.
Learn more about how Dolby Atmos can be played through your Bose soundbar
Dialogue mode is available on your system to make voices more distinct and understandable. This is useful, for example, when watching a movie or show that has quiter spoken content.
You can use the audio equalization controls of your product to adjust the sound quality to your liking. Learn how to access the available EQ settings.
The volume level of both rear surround speakers can be adjusted independently of the front speakers. This is useful, for example, if you want to make the ambient audio from the rear speakers louder or quieter.
By default, audio heard from an Alexa-linked system is not muted when you make a voice request to Alexa. If the Bose system volume is too loud for Alexa to understand you, you can have the Bose system mute when you say "Alexa" by following these instructions.
The volume level of up-firing speakers can be adjusted independently of the forward-firing speakers. This is useful, for example, if you want to make the height channel audio louder or quieter than the main speakers.
You can turn up or turn down the volume of the center speaker audio. This can help, for example, to increase or decrease clarity of voices in the sound you are listening to.
Your system can sync the power commands for your Bose system and other devices you have programmed your remote to control. This is useful to more easily power on or off your equipment (i.e. cable box, TV or Blu-ray player) with fewer button presses.
Get help storing and changing presets using the app or using the buttons on your system.
Your system can receive IR commands from other remote controls. This is useful, for example, if you want to program a third-party universal remote to control multiple devices in your home, including your Bose system. Find out how to control your system with another remote.
Your product has an audio input to accomodate the connection of another device. Learn how to switch inputs on your product to hear the different sound sources you have connected.
Audio Delay adds selectable latency to the audio signal. This is useful in situations where the TV picture appears slightly after the accompanying audio is heard. Use this setting to sync the audio to the video image.
The Wi-Fi capability of your product can be enabled and disabled. This is useful for situations in which limited system functionality is needed (e.g. if you only plan to use auxiliary input).
Your product remembers the last several Bluetooth devices it was connected to so that it can quickly and automatically reconnect to them. Removing this device memory forgets all remembered devices and allows you to start a new list of devices by connecting the ones you want remembered.
If you use Google Assistant as your Virtual Personal Assistant (VPA), Chromecast built-in will be automatically enabled for your Bose smart speakers and soundbars. If you use Alexa as your VPA, or you don’t use any voice assistant to control your Bose smart device, you can enable Chromecast built-in via the following steps.
If you are playing music using a Chromecast connection to a group of speakers and a delay is heard between speakers, try the following:
The System Information screen provides information about your system, like serial number, software version, remote control information and more. This information can be useful when registering or getting support on your product.
Here you can find the CEC options for your product.
CEC (Consumer Electronics Controls) is a way for communications and operations to occur between devices connected with HDMI cables.
This feature allows for one device to detect and control basic functions of another device, such as turning a device off, changing the selected input of a TV, and sending audio through the ARC (Audio Return Channel)
In certain regions, Alexa or the Google Assistant is available to let you control your Bose product using your voice. If integration with a voice assistant is not available in your country, you cannot link that assistant to your Bose product. Similarly, if a desired language is not supported, it cannot be used to communicate with the assistant and your Bose product. Find out which languages and countries support integration with Alexa or the Google Assistant and your Bose product.
Adding a music service in the Google Home app or the Amazon Alexa app allows you to start playback of that music service by making a voice request to the corresponding voice assistant. The chart below shows which music services are available in regions that support the Google Assistant and Alexa.
The SimpleSync feature is available for any product compatible with the Bose App. It lets you connect a single pair of Bluetooth® headphones or a single speaker (or soundbar) to play along with your Bose speaker. While many Bluetooth speakers and headphones can connect via SimpleSync, certain Bose products are optimized to play sound in sync with your Bose speaker.
If looking to use a power inverter with your product, note the following:
Certain music services are available for use in specific regions around the globe. Learn which music services you can listen to in your area.
If you have both Bose SoundTouch and Bose smart speakers in your home, you have some options for ways to use both types of systems together. This is useful to control or play the same content on both system types at once without opening multiple apps.
CEC (Consumer Electronics Control) is a feature of many HDMI devices that allows devices connected via HDMI to communicate with each other. This is useful, for example, to control multiple devices from one remote control. CEC might need to be enabled in each device menu to work. Find out how different brands might refer to HDMI-CEC in device menus.
Learn more about the Bluetooth version in your product and why it was chosen.
The automatic power off setting lets your product automatically turn off and enter standby if it is not in use for a period of time. This is useful, for example, to conserve power in case your product is accidentally left powered on.
Find out how to safely connect your product to a power source.
Auto-wake lets you turn on your product without a remote control. For example, your Bose product can power on automatically when you turn on your TV or cable box.